Deliivo

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Frequently Asked Questions

Quick start

The shortest path to booking or publishing your first ride.

Book a ride

  1. 1Search by origin and destination. Dates are optional.
  2. 2Open a ride and review the driver, route, meeting points, and price.
  3. 3Choose your pickup and drop-off points and submit the booking request.
  4. 4Follow confirmation and ride-day updates from Your rides and Notifications.

Publish a ride

  1. 1Add a vehicle to your profile before starting.
  2. 2Set the route, optional stopovers, and rider meeting points.
  3. 3Choose the schedule, seats, preferences, and review the price.
  4. 4Publish and manage rider requests from Your rides.

Where does Deliivo operate?

Deliivo is currently focused on regional carpooling across Estonia, Latvia, and Lithuania.

How do riders book a ride?

Riders search by route and date, open ride details, review driver and vehicle information, accept terms, add or select a payment card, and send a booking request for driver confirmation.

How do drivers receive booking requests?

Drivers see pending requests on their published ride management screen and receive persisted notifications. They can approve or reject requests with a reason.

How does live tracking work?

When a ride starts, confirmed riders receive a live tracking link through notification, email, and SMS where configured. Riders can also create a family sharing link from their ride details.

How are disputes handled?

Disputes use booking, ride operation, payment, notification, and location evidence. Admins can review the lifecycle and resolve eligible cases through the admin portal.

Who can I contact for help?

Contact support@deliivo.com for booking, publishing, payment, payout, account, and ride-day issues.